Consulting

The Consulting Tab allows you to request additional services based on the organization's needs. Our team is readily available from penetration testing and assessments to incident response planning.

Note: This section is visible only by the Super Admin and Security Analyst roles!

You can utilize the Consulting Request Form to submit your consulting requests directly and address ongoing challenges or want to get help with your overall strategy.

Submit a New Consulting Request

1. Navigate to the "Consulting" menu.

2. Click the "New Request" button. Then, a wizard, allowing you to fill in the details of the request, appears.

1. The first step presents a list of available scopes using radio buttons. Choose your desired scope and set the "Desired Execution Time" using the date picker with a Start and End date.

Note 1: If "Other" is selected, a rich text box labeled "Describe your request" is provided in the next step.

Note 2: at present, you will NOT be able to change the questionnaire scope after moving to the next step.

1. Proceed through subsequent steps containing questions according to the chosen scope and click the Submit button at the end. Mandatory questions are marked with an asterisk.

• Navigate between steps using the "Next Step" and "Previous Step" buttons.

• Please provide any additional information in the "Additional Information" text box that you will find in the last step of the form.

• Click the "Submit" button at the last step to finalize and submit your request.

1. After submission, an email containing all the information will be sent to both our team and the email address you used for registration, and the submitted consultation request will appear as a card in the Consulting view.

2. Our team will carefully examine the request and give their estimate of the time they will need to complete the test. You will have the option to ask for reassessments or to reschedule the test. Once confirmed, the amount of hours needed for the test will be subtracted from your monthly quota.

Consultation Cards

NOTE: Security Analysts can view only the cards for consultations they have created themselves

Each card presents the following information:

• Scope of Consulting

• New Comments Notification

• Status (Open, In Progress, Scheduled, Done, Closed)

Clicking on a card will give you a detailed view, providing comprehensive information about the selected consulting card.

Estimated Hours and Monthly Quota

Once you submit the form requesting consultation, our team will review it and add their estimate for the expected time to perform the test. You can check the time in the request details by clicking on the card and going to the details view. You will then have the following options:

• I Agree: You can agree on the proposed hours

• Schedule for next month: Users can postpone the consulting for the next month. This is useful if the proposed hours exceed the included free monthly hours based on your license.

• Re-assess: If the proposed hours are not suitable, you can send the form for re-evaluation.

Upon agreement, the amount of hours needed for the test will be subtracted from your monthly quota.